Welcome Acorn Residents! On November 21, 2022, you will receive instructions to transfer over to the Poplar website for all your resident needs! Starting in December 2022, rent payments will be going through Poplar Homes. Please review the information below for answers to commonly asked questions.

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Important

• How do I pay rent through Poplar?
• How will maintenance requests change?
• Why does my Resident Dashboard show $0.00 rent?
• Who is behind Poplar Homes?
• What is the relationship between Acorn and Poplar Homes?
• What is the timing of the roll-out of the Poplar Homes system?
• What is changing and not changing in the transition?
• Will my lease terms change?
• Who will be my new point of contact?

Other Questions

• Who do I call for payment issues?
• What happens if I have an open work order, dispute, HOA violation, etc.?
• What happens if I have a pending payment/eviction issue?
• What happens if I’m in the middle of negotiating to renew my lease?
• Will my resident portal login details (username and password) change?
• If I have any questions not included here, where can I get answers?